Stop your invoices and messages from going to spam and help to stop customers from reporting that they are not receiving your emails.
This guide explains how to stop emails from going to spam by whitelisting them on Gmail, Yahoo!, Outlook and Hotmail domains. The instructions below can be sent or relayed to your customers to help them to find your messages and invoices.
Whitelisting confirms with emailing providers that you would like to see emails from a certain address. Email providers sometimes mistakenly block or put emails into spam if they suspect that the email does not want to be seen by you.
Messages and invoices from the School or Studio you are with will be from the no-reply@app.classmanager.com email address. If you have a domain address, we can set it instead of a no-reply email - contact our friendly team to book a quick call.
Customers should initially check for this address in their inbox and spam to find messages and invoices that you send out.
Below are some methods for the main email domains to ensure customers receive communications from you on your Class Manager account.
Whitelisting on Gmail
There are multiple methods for ensuring emails from your School/Studio make it to your inbox:
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Go to the spam folder, search for the no-reply@app.classmanager.com email address, select the checkboxes for any emails you encounter with those addresses, and then click ‘not spam’ on the top of the interface.
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Add the address to your contacts. Go to the top right of your emails to the grid icon, click it, and scroll down and click into ‘Contacts’, where you can click ‘add contact’ on the top left to add the address. Addresses saved as contacts are far less likely to go to Spam.
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Create a filter for the address. Log in and go to the cog icon at the top right corner of the screen and click ‘Settings’. Click on Filters & Blocked Addresses > Create new filter. Enter the no-reply@app.classmanager.com address in the ‘from’ section, and select ‘create filter’. Tick ‘Never send it to spam’.
Go to the spam folder, search for the no-reply@app.classmanager.com email address, select the checkboxes for any emails you encounter with those addresses, and then click ‘not spam’ on the top of the interface.
Add the address to your contacts. Go to the top right of your emails to the grid icon, click it, and scroll down and click into ‘Contacts’, where you can click ‘add contact’ on the top left to add the address. Addresses saved as contacts are far less likely to go to Spam.
Create a filter for the address. Log in and go to the cog icon at the top right corner of the screen and click ‘Settings’. Click on Filters & Blocked Addresses > Create new filter. Enter the no-reply@app.classmanager.com address in the ‘from’ section, and select ‘create filter’. Tick ‘Never send it to spam’.
The Class Manager address will now make it through to your Gmail’s inbox going forward.
Whitelisting on Yahoo! Mail
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Add the Class Manager address to your contacts. Click on the contact icon at the top right of the interface; your contacts will display in a list below. Just below the bottom of the list is the ‘Add a new contact’ button, where you can begin to add the CM address.
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Take the email out of spam. Click into your spam inbox and then click the top search bar, and enter the no-reply@app.classmanager.com email address. Select any emails you see from there and click ‘not spam’ towards the top of the inbox.
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Like Gmail, you can also create a filter. Go to the Settings Cog icon towards the top right, and click ‘more settings’ on the bottom of the pop-up. Then, select ‘filters’ and ‘add new filters’ just to the right of that. Input the email into the ‘from’ field and choose ‘inbox’ as the folder to move to.
Add the Class Manager address to your contacts. Click on the contact icon at the top right of the interface; your contacts will display in a list below. Just below the bottom of the list is the ‘Add a new contact’ button, where you can begin to add the CM address.
Take the email out of spam. Click into your spam inbox and then click the top search bar, and enter the no-reply@app.classmanager.com email address. Select any emails you see from there and click ‘not spam’ towards the top of the inbox.
Like Gmail, you can also create a filter. Go to the Settings Cog icon towards the top right, and click ‘more settings’ on the bottom of the pop-up. Then, select ‘filters’ and ‘add new filters’ just to the right of that. Input the email into the ‘from’ field and choose ‘inbox’ as the folder to move to.
Whitelisting on Microsoft Email Domains (Outlook, Hotmail, Windows Live and MSN Mail)
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Sign in to your account on Outlook and add the no-reply@app.classmanager.com address to your contacts. Go to the people icon towards the bottom left of the screen on your PC or tap the ‘search’ icon on your phone. Click ‘create +’ and add the email in there.
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Add safe senders to your account. Click on the Settings cog icon, and click on ‘view all outlook settings’ if ‘Email’ does not display. Once done, hit the ‘Junk Email’ option and click ‘add’ under the ‘Safe Senders and Domains’ header. Type the address and then hit ‘enter’ to confirm it as a safe sender address.
Sign in to your account on Outlook and add the no-reply@app.classmanager.com address to your contacts. Go to the people icon towards the bottom left of the screen on your PC or tap the ‘search’ icon on your phone. Click ‘create +’ and add the email in there.
Add safe senders to your account. Click on the Settings cog icon, and click on ‘view all outlook settings’ if ‘Email’ does not display. Once done, hit the ‘Junk Email’ option and click ‘add’ under the ‘Safe Senders and Domains’ header. Type the address and then hit ‘enter’ to confirm it as a safe sender address.
