Whitelisting Emails to Ensure Invoices and Messages Reach Customers

Prevent Emails from Going to Spam and Help Customers Receive Important Messages

This guide explains how to prevent your emails from landing in spam by whitelisting them on Gmail, Yahoo!, Outlook, and Hotmail. You can share these instructions with your customers to help ensure they receive your messages and invoices.

Why Emails Go to Spam

Email providers sometimes mistakenly block or send emails to spam folders if they suspect the email is unwanted. Whitelisting tells email providers that emails from a specific address should be delivered to the inbox.

Messages and invoices sent from the school or studio will come from no-reply@app.classmanager.com. If you have a custom domain, we can set that up to replace the no-reply address—just contact our team for assistance.

Customers should check both their inbox and spam folders for emails from this address to ensure they’re receiving your messages.

Whitelisting Emails: Step-by-Step Instructions

Here are the steps for ensuring your emails are whitelisted on major email providers:

Gmail Whitelisting

1. Mark as Not Spam:

   • Go to the spam folder and search for emails from no-reply@app.classmanager.com.
   • Select the emails and click Not Spam at the top.

2. Add to Contacts:

   • Click the grid icon in the top-right corner of Gmail, then select Contacts.
   • Click Add Contact and enter no-reply@app.classmanager.com. Emails from contacts are less likely to go to spam.

3. Create a Filter:

   • Open Settings by clicking the cog icon in Gmail and select Filters & Blocked Addresses.
   • Click Create New Filter, enter no-reply@app.classmanager.com in the "From" field, and select Create Filter. Then, tick Never Send it to Spam.

Yahoo! Mail Whitelisting

1. Add to Contacts:

   • Click the contacts icon at the top of your inbox.
   • Scroll down and select Add a New Contact, then enter no-reply@app.classmanager.com.

2. Mark as Not Spam:

   • Go to the spam folder and search for no-reply@app.classmanager.com.
   • Select the emails and click Not Spam at the top.

3. Create a Filter:

   • Click the Settings cog icon and choose More Settings.
   • Select Filters and then Add New Filters. Enter no-reply@app.classmanager.com in the "From" field and choose Inbox as the destination folder.

Outlook/Hotmail Whitelisting

1. Add to Contacts:

   • Sign in and click the People icon at the bottom-left of the screen (or tap the search icon on mobile).
   • Select Create + and add no-reply@app.classmanager.com.

2. Add as a Safe Sender:

   • Go to Settings and select View All Outlook Settings.
   • Under Junk Email, click Add under Safe Senders and Domains and enter no-reply@app.classmanager.com. Press Enter to confirm.

By following these steps, customers can ensure that messages from your school or studio are delivered directly to their inboxes. If they continue to have issues, feel free to direct them to this guide or reach out to our support team.