Managing Past Due Subscription Payments

If your Class Manager subscription shows a Past Due status, it means a recent payment attempt was unsuccessful.

Here’s what to do next.

If You Have a Card Saved on File

If a valid card is saved to your account:

• The system will automatically attempt to take payment

• If the payment fails (for example, due to insufficient funds), the system will retry automatically

In most cases, no action is needed unless the retries continue to fail.

If payment keeps failing, please:

• Check that your card details are correct

• Ensure there are sufficient funds available

• Update your card if needed

How to Pay the Invoice Manually

If you prefer to make the payment yourself, you can do so directly from your account.

1. Go to Settings from the left menu

2. Select Account

3. Click Invoices

4. Download the unpaid invoice

5. Open the invoice and click the payment link

6. Follow the prompts to complete payment

Once payment is successful, your subscription status will update automatically.