Managing Refunds

Process refunds and handle manual adjustments

Refunding card payments in Class Manager must be done via your Stripe and/or GoCardless account, as Class Manager currently does not process refunds directly. Here's how to handle both online and manual refunds:

Processing Card Payment Refunds via Stripe

Here's a helpful guide from Stripe on how to easily refund payments!➡️ https://docs.stripe.com/refunds

Once processed, the record can be deleted by following the steps here.

Processing Refunds via GoCardless

Here's a helpful guide from GoCardless on how to easily refund payments! ➡️ https://hub.gocardless.com/s/article/Refund-a-payment?language=en_GB

Once processed, contact the Class Manager team to remove the payment record on your Class Manager account.

Handling Manual Refunds

If you need to manually adjust payment records (i.e. cash, bank transfers, cheques) , you can update them in Class Manager after processing the refund in Stripe.

If you need to delete a payment:

1. Click on < next to Billing.
2. On the expanded menu, click Payments.
3. Locate the payment and select it.
4. On the next page, click the Delete button.

By following these steps, you can efficiently manage your refund process, Let us know if you need further help!