How to send an email

Head to the messaging feature to email your customers with important info or Newsletters

How do I send an email?

By going to 'Messages' and 'Create', you can send an email to an individual, a class or the whole school.

You can choose this email to be sent to all customers, all staff members, or trial customers:

If you choose All customers, all clients' email addresses will appear in the 'Recipients Group' field. You can also detach some customers from the list if needed:

If you want to email a class that's already ended or archived, please toggle the 'Show Archived Seasons and Classes' so they are searchable using Group Search.

You can also add attachments (up to 10 files) to the emails you send (max file size is 2 MB):

All emails sent from the messaging system are automatically blind copied (BCC'd) so no customers will see each other's email addresses!

There is a link to the messaging page straight from a customer or class page for quick and easy emailing:

From the customer detail page:

From the class detail page:

From the staff detail page:

This has been designed as a broadcasting platform. You do not have an integrated inbox within the software. If one of your customers/staff members were to hit 'Reply' to an email from Class Manager, it would be redirected back to the email address that you provided to us upon registration.

How do I schedule my messages?

If you want to send your emails later - you can schedule them on ClassManager.
At the bottom of the Create email page, there is a tickbox 'Send later':

After you tick it, it shows the calendar to choose when, and then you can pick a time you'd like for the email to be sent:

Need to exclude customers from an email?

Sometimes, you need to send an email out but it isn't relevant to everyone. 
One way to exclude certain customers from emails (instead of going through one by one) you will just need to follow these steps.

In this example I am wanting to send an email out to all my customers not in my upcoming season, to remind them that enrollments are open.
To start with I am going to create my email by following the steps above.
I am also going to select 'Select Recipient group' and choose 'All Customers'. This is going to ensure we start with all the customers.

Once you have selected all customer we are going to use the toggle 'Exclude Recipient(s)'

And in the Group Search section we are going to search for those who we don't want to include.
I am going to exclude the November Payment season, this means the system is going to remove all customers that are enrolled in a class in the November season.

Now that the customers have been removed, the email is ready to be sent.