Messaging
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      Sending Emails in Class Manager

      Use the messaging feature to keep your customers informed with important updates or newsletters

      In Class Manager, sending an email is simple.

      1. Click < to the right of Messages.
      2. In the expanded menu click Create, where you can choose to email an individual, class, or the entire school.

      You have the flexibility to send emails to:

      • All customers
      • All staff members
      • Trial customers

      When selecting All Customers, the email addresses of all clients will appear in the Recipients Group field. If needed, you can remove specific customers from the list.

      For classes that have ended or are archived, you can still send emails by toggling the Show Archived Seasons and Classes option in the Group Search, making those classes searchable.

      Additionally, you can attach up to 10 files (max file size 2 MB) to your email.

      📝 All emails sent through Class Manager are blind copied (BCC'd) to maintain customer privacy, so no one will see other recipients's email addresses.

      To streamline the process, there are direct links to the messaging page from the customer, class, or staff member's detail page, making quick communication even easier:

      • Customer detail page
        • Click < to the right of Customers.
        • In the expanded menu click View All.
        • Select customer and on the next page, you'll find the Send message button.
      • Class detail page
        • Click < to the right of Classes.
        • In the expanded menu click View All.
        • Select the season and find the class.
        • Click the class to open and on the next page, you'll find the Send message to group button.
      • Staff detail page
        • Click < to the right of Staff.
        • In the expanded menu click View All.
        • Select staff and on the next page, you'll find the Send message button.

      📝  Class Manager's email system is designed for broadcasting messages. There is no integrated inbox, so if a customer or staff member replies to your email, the reply will be redirected to the email address you provided upon registration.

      Scheduling Emails

      Class Manager also allows you to schedule emails to be sent at a later time. To do this, follow these steps:

      1. Click < to the right of Messages.
      2. In the expanded menu click Create.
      3. At the bottom of the compose pane, check the Send later box.
      4. Once checked, a calendar will appear where you can choose the desired date and time for the email to be sent.

      Excluding Specific Customers from an Email

      If you need to send an email that isn't relevant to everyone, Class Manager makes it easy to exclude certain customers from the recipient list. Here's how:

      Example: You want to email all customers not enrolled in the upcoming season to remind them about open enrolments.

      1. Start by creating your email and selecting All Customers as the recipient group. This ensures you're starting with the full list.
      2. Use the Exclude Recipient(s) toggle to filter out those you don't want to include.
      3. In the Group Search section, search for the group or season you want to exclude. For example, to exclude those enrolled in the November Payment season, simply search for this season and the system will remove all customers enrolled in those classes.
      4. Once the unnecessary recipients are excluded, your email is ready to be sent.

       

      By following these steps, you can easily tailor your email campaigns to reach the right audience.