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Passing Online Payment Processing Fees to Customers (AU & NZ Only)

Learn how to pass Stripe and GoCardless payment fees to customers in AU and NZ

You can choose to pass payment processing fees (service charges) on to customers instead of absorbing the cost yourself. This feature is available for both Stripe (card payments) and GoCardless (direct debit) accounts in Australia and New Zealand.

📝 Important Notes

  • This feature is available only for Australia and New Zealand accounts

  • The service charge only applies when a customer pays using Stripe (debit/credit card) or GoCardless (direct debit)

  • You can configure both:

    • A percentage

    • A fixed amount

  • Please ensure you comply with local regulations regarding surcharging

Stripe (Debit/Credit Card Payments)

To enable service charges for card payments:

  1. On the left menu, go to Billing

  2. Select Settings

  3. Open Payment Methods

  4. Click Edit on the Debit/Credit Card section

  5. Toggle on Service Charge Amount to Customer

  6. Click Save

After saving, a new section called Service Charge Settings will appear at the bottom of the page.

From there, you can:

  • Enter the percentage

  • Enter a fixed amount

  • Save your changes

Once enabled, the configured service charge will be applied to future card payments.

GoCardless (Direct Debit)

To enable service charges for GoCardless payments:

  1. Go to Billing

  2. Select Settings

  3. Click GoCardless

  4. Go to Settings tab

  5. Toggle on Service Charge Amount to Customer

  6. Enter the percentage and/or fixed amount

  7. Click Save

The configured service charge will apply to future direct debit payments.

After enabling this feature

  • Previously processed payments will not be changed

  • Only payments made via Stripe or GoCardless will include the configured service charge