Adding Pre-Recorded Online Lessons

All the information you need to get started with providing your customers with pre-recorded lessons!

This guide explains how to offer pre-recorded lessons to your customers, allowing them access to valuable content at scheduled class times.

Steps to Add Pre-Recorded Lessons:

1. Click < to the right of Classes.
2. In the expanded menu click View All.
3. Select the season you wish to clone and find the class.
4. Open the class by clicking it, and go to the Online Class tab.
5. Click Recorded Videos.
6. Enter the YouTube video URLs for each lesson. Ensure the videos are unlisted to restrict access before the class starts.
7. Click the Save button to confirm your video settings.
8. You can choose to send out bulk emails to customers by clicking Send invite to customers, helping them navigate accessing the lessons and encouraging them to register on the portal if they have not already done so.

Disabling Online Classes:

If needed, you can disable online classes by clicking the Disable Online Class button from the Online Class tab.

Customer Portal Experience:

After setup, your customers will view upcoming classes in their portal. Straight from their dashboard, they can click Watch Class to access the lesson. If within 5 minutes of the start time, the embedded video will play directly in the portal.

If using YouTube, the video will embed; otherwise, customers will be redirected to the video link. An assistance link is available if they encounter viewing issues.

By following these steps, you can seamlessly integrate pre-recorded lessons into your customer portal, providing convenient and engaging learning experiences.