---
title: Sending Requests for Customers to Add Their Card
description: Learn how to send requests to customers in Class Manager so they can securely add their card for AutoPay, payment plans, and recurring charges.
---

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# Sending Requests for Customers to Add Their Card

## Prompt customers to add their payment details so they can pay invoices, payment plans and recurring charges automatically in Class Manager

To enable automatic payments through **Stripe (debit/credit cards)**, customers need to have their card details saved on their account.

You can send a request directly from Class Manager, prompting customers to securely add their payment method through the customer portal.

---

### Sending a Card Request to Customers

You can send a request to one or more customers at the same time.

1. On the left menu, click  `Customers`
2. Click `View All`
3. Select the customer(s) using the checkbox
4. Click `Group Actions`
5. Select `Request Payment Method`

The selected customers will receive a request prompting them to add their card details via the customer portal.

---

### What the Customer Will See

Once the request is sent:

- The customer receives an email with a link to add their payment card
- They will be directed to the **customer portal**
- They can securely add their card details

Once added, their payment method becomes available for:

- AutoPay invoices (if enabled)
- Payment plans (if configured)
- Recurring charges (if configured)

---

📝 Important Notes

- Customers must add a valid card for AutoPay to work
- You can send requests to multiple customers at once using Group Actions
- Customers can manage their card details anytime in the portal (if enabled)
- Adding a card does not automatically enable AutoPay, payment plans, and recurring charges unless it has been configured. Please refer to the guides here:  
  ➡️ [Setting Up AutoPay](https://help.classmanager.com/en/autopay-getting-started-class-manager-help-center?hsLang=en)  
  ➡️ [Setting Up Payment Plans](https://help.classmanager.com/en/payment-plan-for-one-user?hsLang=en)  
  ➡️ [Setting Up Recurring Charges](https://help.classmanager.com/en/recurring-charges-class-manager-help-center?hsLang=en)

---

### Need Help?

If a customer reports they did not receive the request:

- Ask them to check their email inbox and spam folder
- They can also log into the customer portal and add a payment method manually  
  ➡️ [Setting Up and Managing AutoPay and Saved Cards](https://help.classmanager.com/en/setting-up-and-managing-autopay-and-saved-cards?hsLang=en)

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