Why Are There Multiple Invoices for the Same Customer?

Understanding the reason behind duplicate invoices and how to resolve it

When a student is enrolled in multiple classes, or if there are siblings in a family, Class Manager will typically generate one combined invoice with all the details. However, there is a specific scenario where you might see two invoices for the same customer.

Why Does This Happen?

The reason multiple invoices may be created is that an invoice was generated after enrolling the student in their first class. Then, when the student was enrolled in an additional class, a second invoice was generated. As a result, two separate invoices appear for the same customer.

How to Resolve It

To fix this issue, you can delete both invoices and regenerate a single one. Here’s how:

1. Click < to the right of Customers.
2. In the expanded menu click View All.
3. Find and select the customer with the multiple invoices.
4. On the customer's page, go to the Billing tab and open the invoices you need to delete.
5. Select the invoice to open, then click Invoice Options, click Delete to remove the invoices.

Alternatively, you can:

1. Click < to the right of Billing.
2. In the expanded menu click Invoices.
3. Search for the customer's name, and select both invoices by checking the boxes next to them.
4. Click Group Actions, choose the Delete function to remove the duplicate invoices.

Once the invoices are deleted, you can regenerate a single invoice by selecting Generate Invoices and choosing the appropriate season. This will create one invoice for the customer.

By following these steps, you can ensure that your customers receive accurate and consolidated invoices. Managing duplicate invoices is a simple process, and with the right approach, you can streamline your billing workflow. If you encounter any issues or need further assistance, feel free to reach out to support for guidance.