---
title: Ensuring Your Customers Receive Emails and Invoices
description: How to Help Customers Find Emails Sent from no-reply@app.classmanager.com
---

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# Ensuring Your Customers Receive Emails and Invoices

## How to Help Customers Find Emails Sent from no-reply@app.classmanager.com

This article explains why your customers might occasionally miss receiving invoices or messages and provides tips on how to ensure your emails are successfully delivered to their inboxes. For more information on tracking your emails, see our related article [here](https://help.classmanager.com/en/message-tracking-and-email-statuses-class-manager-help-center?hsLang=en). Instructions for customers on how to whitelist your emails can also be found [here](https://help.classmanager.com/en/instructions-for-customers-to-ensure-your-invoices-and-messages-reach-their-inbox-class-manager-help-center?hsLang=en).

At Class Manager, we take steps to ensure that your emails and invoices not only reach your customers' email addresses but also land in their main inboxes. However, sometimes customers might have difficulty finding these emails due to a few common reasons:

- The email address in their Class Manager account may be incorrect.
- Their inbox might be full, causing the email to bounce.
- The emails could be getting filtered into their spam or junk folder.

### Troubleshooting Email Issues

If a customer is not receiving emails, here’s how you can troubleshoot:

1. **Check the Email Address**  
   Ensure the email address on their customer account is correct.
2. **Resend the Message**  
   If the email address is accurate, wait a few minutes and try sending the message again.  
   You can do this by going to **`Messages` \> `View Email`**, selecting the message, and clicking `Clone` to send it once more.

### Preventing Emails from Going to Spam

A common reason for missed emails is that they end up in the spam folder. To prevent this, customers need to whitelist your emails. Here’s how:

1. **Ask Customers to Check Their Spam Folder**  
   Request that your customers check their spam or junk inboxes for any emails sent from **no-reply@app.classmanager.com**.
2. **Move Emails to Inbox**  
   If they find your messages in spam, ask them to move the emails into their primary inbox. Doing this will help ensure future emails arrive directly in their inbox.

If emails continue to be flagged as spam, customers can follow this [guide](https://help.classmanager.com/en/instructions-for-customers-to-ensure-your-invoices-and-messages-reach-their-inbox-class-manager-help-center?hsLang=en) for more detailed instructions on whitelisting.

The more customers that whitelist your emails, the less likely future emails will be marked as spam, reducing the risk of delivery issues.

💡 *If you have your own custom domain, we can set up your emails to be sent from that domain instead of no-reply. Contact our team to arrange a quick setup call!*

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