---
title: Correcting Duplicate or Incorrect Payments
description: Learn how to rectify mistakes in payment entries
---

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1. [Classic Class Manager Knowledge Base](https://help.classmanager.com/?hsLang=en)
2. [Payments](https://help.classmanager.com/payments?hsLang=en)

# Correcting Duplicate or Incorrect Payments

## Learn how to rectify mistakes in payment entries

Occasionally, errors can occur when manually entering payments or duplicating them inadvertently. Fortunately, rectifying these mistakes is straightforward within your Class Manager account.

To address a duplicated or incorrectly entered payment, follow these steps:

1. Click `<` to the right of `Billing`.
2. In the expanded menu click `Payments`.
3. Locate the payment associated with the error by using the search bar if necessary.
4. Click on the payment to access its details.
5. You'll find a `Delete` button on the next page and confirm it.

The customer's balance will be automatically adjusted to reflect the correction.

📝 Note that GoCardless payments cannot be deleted. You may process a refund or cancel the payment within your GoCardless account. Contact our support team if you need further assistance.

To verify the adjustment:

- Access the customer's profile: 
    1. Click `<` to the right of `Customers`.
    2. In the expanded menu click `View All`.
    3. Locate the customer's profile and open the profile by selecting their name.
    4. Go to the `Billing` tab, to view their updated balance.
- Alternatively, visit the customer's invoice and notice it will either revert to status as *Awaiting Payment* or *Part-Paid* (if there is another payment record assigned to that invoice). 
    1. Click `<` to the right of `Billing`.
    2. In the expanded menu click `Invoices`.
    3. Locate the invoice by using the search bar if necessary.

By following these steps, you can efficiently rectify duplicate or erroneous payment entries in your Class Manager account, ensuring accurate financial records. 🙌

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