--- title: Tracking and Monitoring Email Statuses description: Stay informed about your emails and invoices with real-time tracking to ensure they reach and engage your customers. --- [Skip to content](https://help.classmanager.com/message-tracking-and-email-statuses-class-manager-help-center#main-content) English Show submenu for translations ![classmanager-logo-1.png\]](https://help.classmanager.com/hs-fs/hubfs/classmanager-logo-1.png?width=196&height=35&name=classmanager-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to Class Manager Go to Class Manager Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Classic Class Manager Knowledge Base](https://help.classmanager.com/?hsLang=en) 2. [Messaging](https://help.classmanager.com/messaging?hsLang=en) # Tracking and Monitoring Email Statuses ## Stay informed about your emails and invoices with real-time tracking to ensure they reach and engage your customers. With Class Manager, you can easily track the status of your emails and invoices, giving you full visibility into whether your messages have reached your customers and whether they have been opened. ### Messages To track your emails: 1. Click `<` to the right of `Messages`. 2. In the expanded menu click `View All`. You'll see a list of your sent messages, each with its Open Rate and Delivery Rate displayed. - Open Rate: Indicates how many customers have opened your email. - Delivery Rate: This shows how many customers successfully received your email. To view detailed information, click on the specific email you want to track. At the top of the screen, navigate to the **Recipients** tab. Here, you'll see a list of all the customers you sent the mail to, along with the status of each email. If an email was opened, you'll also see how many times it was opened. For bounced emails, the logs will show the reason for the bounce. ### Invoices You can also track the status of your invoices. When viewing an invoice, the status will be displayed on the `Logs` tab, letting you know whether it has been delivered or opened. ### Individual Emails to Customers Each customer profile includes a `Messages` tab. where you can view the status of any emails, invoices, or payment receipts sent to them from Class Manager. This feature allows you to track messages on an individual customer level, providing a clear overview of their communication history. ### Email Statuses Explained - Delivered: The email has been accepted by the recipient's server and delivered to their inbox, but has not yet been opened. - Opened: The email was delivered and has been opened by the customer. - Bounced: The email was rejected by the recipient's server and returned to the sender due to reasons like an invalid email address or a full inbox. - Dropped: The email as not sent because it had previously bounced multiple times to the same address. - Complaint: The email was marked as spam by the recipient. This could be either due to them pressing "This is Spam" or an automated filter blocking the message. If this happens, contact our support them for assistance. - Clicked: The customer clicked on links or attachments within the email, confirming it was opened and interacted with. Boost your email deliverability by following our tips - [discover how here](https://help.classmanager.com/en/ensuring-your-customers-can-find-and-receive-your-emails-and-invoices-class-manager-help-center?hsLang=en). - [Getting Started](https://help.classmanager.com/getting-started?hsLang=en#main-content) - [Onboarding](https://help.classmanager.com/getting-started?hsLang=en#onboarding) - [Features](https://help.classmanager.com/features?hsLang=en) - [Staff](https://help.classmanager.com/staff?hsLang=en) - [Students](https://help.classmanager.com/students?hsLang=en) - [Customers](https://help.classmanager.com/customers?hsLang=en) - [Classes](https://help.classmanager.com/classes?hsLang=en#main-content) - [Register and Attendance](https://help.classmanager.com/classes?hsLang=en#register-and-attendance) - [Class Trials](https://help.classmanager.com/classes?hsLang=en#class-trials) - [Online Registration](https://help.classmanager.com/online-registration?hsLang=en) - [Invoices](https://help.classmanager.com/invoices?hsLang=en) - [Payments](https://help.classmanager.com/payments?hsLang=en) - [Point of Sale](https://help.classmanager.com/point-of-sale?hsLang=en) - [Parent Portal](https://help.classmanager.com/parent-portal?hsLang=en#main-content) - [Admin Portal Management](https://help.classmanager.com/parent-portal?hsLang=en#admin-portal-management) - [Customer Portal Guide](https://help.classmanager.com/parent-portal?hsLang=en#customer-portal-guide) - [Online Class Enrolment](https://help.classmanager.com/online-class-enrolment?hsLang=en) - [Messaging](https://help.classmanager.com/messaging?hsLang=en) - [Discounts](https://help.classmanager.com/discounts?hsLang=en) - [Growth Plan](https://help.classmanager.com/growth-plan?hsLang=en) - [Settings](https://help.classmanager.com/settings?hsLang=en#main-content) - [Custom Attributes](https://help.classmanager.com/settings?hsLang=en#custom-attributes) - [Account](https://help.classmanager.com/settings?hsLang=en#account) - [Release Notes](https://help.classmanager.com/release-notes?hsLang=en) - [Website](https://help.classmanager.com/website?hsLang=en) [![](https://help.classmanager.com/hs-fs/hubfs/class-manager-logo-1.png?width=262&height=40&name=class-manager-logo-1.png)](http://classmanager.io) Class Manager Help Center Copyright © 2025, Class Manager and Stage Stubs