---
title: Passing Online Payment Processing Fees to Customers (AU & NZ Only)
description: Learn how to pass Stripe and GoCardless payment processing fees to customers in Australia and New Zealand
---

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# Passing Online Payment Processing Fees to Customers (AU & NZ Only)

## Learn how to pass Stripe and GoCardless payment fees to customers in AU and NZ

You can choose to pass payment processing fees (service charges) on to customers instead of absorbing the cost yourself. This feature is available for both **Stripe (card payments)** and **GoCardless (direct debit)** accounts in Australia and New Zealand.

📝 Important Notes

- This feature is available **only for Australia and New Zealand accounts**
- The service charge only applies when a customer pays using Stripe (debit/credit card) or GoCardless (direct debit)
- You can configure both:
  
    - A **percentage**
    - A **fixed amount**
- Please ensure you comply with local regulations regarding surcharging

---

### Stripe (Debit/Credit Card Payments)

To enable service charges for card payments:

1. On the left menu, go to `Billing`
2. Select `Settings`
3. Open `Payment Methods`
4. Click `Edit` on the **Debit/Credit Card** section
5. Toggle on `Service Charge Amount to Customer`
6. Click `Save`

After saving, a new section called **Service Charge Settings** will appear at the bottom of the page.

From there, you can:

- Enter the **percentage**
- Enter a **fixed amount**
- Save your changes

Once enabled, the configured service charge will be applied to future card payments.

---

### GoCardless (Direct Debit)

To enable service charges for GoCardless payments:

1. Go to `Billing`
2. Select `Settings`
3. Click `GoCardless`
4. Go to `Settings` tab
5. Toggle on `Service Charge Amount to Customer`
6. Enter the **percentage** and/or **fixed amount**
7. Click `Save`

The configured service charge will apply to future direct debit payments.

---

### After enabling this feature

- Previously processed payments will not be changed
- Only payments made via Stripe or GoCardless will include the configured service charge

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