---
title: Retrying Failed Payment Plan Installments (Stripe & GoCardless)
description: Learn how to retry a failed payment plan installment in Classic Class Manager. Follow the steps to retrigger Stripe or GoCardless payments when an installment fails.
---

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# Retrying Failed Payment Plan Installments (Stripe & GoCardless)

## Steps for retriggering a failed installment in a payment plan when a Stripe or GoCardless payment does not go through.

If a customer’s Stripe (debit/credit card) or GoCardless payment fails for a payment plan installment, you can manually retrigger the payment.

---

### Retrying a Failed Installment

1. Locate the payment plan.

There are two ways to do this:

#### Option 1: Via Billing

1. 1. Go to `Billing`
     2. Click `Payment Plans`
     3. Select `View All`
     4. Locate and click the relevant payment plan

#### Option 2: Via Customer Profile

1. 1. Go to `Customers`
     2. Click `View All`
     3. Select the customer
     4. Go to the `Payment Plans` tab
     5. Click the relevant plan
2. On the payment plan page, locate the failed installment (shown in red)
3. Click the installment
4. Select `Delete`

Once deleted, the system will automatically attempt to retry the payment within **24–48 hours**.

---

#### Important Notes

- The customer must have valid Stripe or GoCardless details saved.
- If the payment method still fails (e.g., insufficient funds), the retry attempt may fail again.
- You can repeat the process if needed after updating payment details.

 

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