---
title: Setting Up Automated Trial Follow-Up Emails
description: After a trial lesson, you can set up an automated email to invite your customers to permanently join the class
---

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# Setting Up Automated Trial Follow-Up Emails

## After a trial lesson, you can set up an automated email to invite your customers to permanently join the class

Setting up automated follow-up emails after trial lessons can help streamline the process of inviting customers to permanently join your classes. Here's how to configure it:

1. Click `<` to the right of `Classes`.
2. In the expanded menu click `Trials`.
3. Navigate to the `Settings` tab.
4. In the *Trials Follow Up* section, choose whether you want to send follow-up emails to trial attendees who were present or absent. You can opt to enable one or both options by ticking the box labelled `Student Present` or `Student Not Present`. 
5. Click `Save` to apply the changes to your settings.

**Trial Follow-Up Present Email:**

> *Your Lesson Trial*
> 
> *Dear \<Customer Name\>,*
> 
> *We hope that \<Student Name\> enjoyed your \<Class Name\> lesson \<Lesson Date\>.*
> 
> *Would you like to continue with this class?*
> 
> *Many thanks,*
> 
> *\<Your Company Name\>*

**Trial Follow-Up Absent Email:**

> *Your Lesson Trial*
> 
> *Dear \<Customer Name\>,*
> 
> *We are sorry that \<Student Name\> could not make their \<Class Name\> lesson \<Lesson Date\>.*
> 
> *Would you like to reschedule for another time?*
> 
> *Many thanks,*
> 
> *\<Your Company Name\>*

💡 You can edit the email templates by going to `Messages` \> `Email Templates` \> and find the template you want to edit. And remember to `Save`.

For more information on how you can customise the automatic emails, learn what each template does, and when it sends, please go here: 

➡️ [Customise the automatic emails sent to customers](https://help.classmanager.com/en/email-templates-class-manager-help-center?hsLang=en)

Once set up, the system will automatically trigger these emails 30 minutes after you complete the attendance registers for the trial lesson, simplifying the process of transitioning trial attendees into regular students.

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