--- title: Customer Satisfaction (CSAT) Survey - Introduction description: Find out what your customers really think with our anonymous CSAT survey. --- [Skip to content](https://help.classmanager.com/who-can-view-the-csat-dashboard-reports#main-content) English Show submenu for translations ![classmanager-logo-1.png\]](https://help.classmanager.com/hs-fs/hubfs/classmanager-logo-1.png?width=196&height=35&name=classmanager-logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to Class Manager Go to Class Manager Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Classic Class Manager Knowledge Base](https://help.classmanager.com/?hsLang=en) 2. [Customers](https://help.classmanager.com/customers?hsLang=en) # Customer Satisfaction (CSAT) Survey - Introduction ## Find out what your customers really think with our anonymous CSAT survey. ### What is a Customer Satisfaction (CSAT) Survey? CSAT survey is a quick, easy and automated way for you to collect genuine feedback from your customers. CSAT is totally anonymous, but Class Manager guarantees it is only available to your customers, giving you the most valuable feedback. ### Who can complete a CSAT Survey for me? If you enable CSAT Survey we will email customers who meet the following criteria; - Customer is at least 6 months old (from date of creation). - At least 6 months since each customer last received a CSAT. ### How do I turn on the CSAT Survey Feature? 1. Click `<` to the right of `Customers`. 2. In the expanded menu click `Satisfaction (CSAT)`. 3. Locate `Enable CSAT` and toggle it to on. ### How does someone complete the CSAT Survey? Each customer who meets the above requirements will be sent an email **directly from Class Manager**.  They have 1 month from the date the survey is received before the invitation expires. Once they have selected the score they will be taken to the portal response page to complete their survey. Throughout the survey, respondents are reminded that all responses are **kept anonymous**. Anonymity is important to ensure that you yield the best value responses. ### How can I view my CSAT responses? 1. Click `<` to the right of `Customers`. 2. In the expanded menu click `Satisfaction (CSAT)`. You will be greeted with your dashboard that shows the survey response rate, total invitations, total responses, CSAT score, etc. ### How is a CSAT Score calculated? Your CSAT score is calculated on the *satisfied (rating 4 or 5)* over the total number of respondents. For example, if you received 5 responses, as follows; 1 x 1/5 1 x 2/5 1 x 3/5 1 x 4/5 1 x 5/5 You would have 2 satisfied responses (the 4/5 and 5/5) with a total of 5 responses. Your CSAT score would be 40% (2 satisfied divided by 5 total responses). *NB. Your CSAT score is only based on responses in the last 12 months and only takes into consideration the latest score given by a customer to give a clear indication of the my recent position.* Any Class Manager admin can view the CSAT Dashboard and reports. ### Can my staff view the CSAT scores? If you wish to view them as a **Staff** member, you will require the correct permissions. - *Customer: Customer\_csat* permission  For more information about staff permissions, please go [here](https://help.classmanager.com/en/staff-permissions-class-manager-help-center?hsLang=en). - [Getting Started](https://help.classmanager.com/getting-started?hsLang=en#main-content) - [Onboarding](https://help.classmanager.com/getting-started?hsLang=en#onboarding) - [Features](https://help.classmanager.com/features?hsLang=en) - [Staff](https://help.classmanager.com/staff?hsLang=en) - [Students](https://help.classmanager.com/students?hsLang=en) - [Customers](https://help.classmanager.com/customers?hsLang=en) - [Classes](https://help.classmanager.com/classes?hsLang=en#main-content) - [Register and Attendance](https://help.classmanager.com/classes?hsLang=en#register-and-attendance) - [Class Trials](https://help.classmanager.com/classes?hsLang=en#class-trials) - [Online Registration](https://help.classmanager.com/online-registration?hsLang=en) - [Invoices](https://help.classmanager.com/invoices?hsLang=en) - [Payments](https://help.classmanager.com/payments?hsLang=en) - [Point of Sale](https://help.classmanager.com/point-of-sale?hsLang=en) - [Parent Portal](https://help.classmanager.com/parent-portal?hsLang=en#main-content) - [Admin Portal Management](https://help.classmanager.com/parent-portal?hsLang=en#admin-portal-management) - [Customer Portal Guide](https://help.classmanager.com/parent-portal?hsLang=en#customer-portal-guide) - [Online Class Enrolment](https://help.classmanager.com/online-class-enrolment?hsLang=en) - [Messaging](https://help.classmanager.com/messaging?hsLang=en) - [Discounts](https://help.classmanager.com/discounts?hsLang=en) - [Growth Plan](https://help.classmanager.com/growth-plan?hsLang=en) - [Settings](https://help.classmanager.com/settings?hsLang=en#main-content) - [Custom Attributes](https://help.classmanager.com/settings?hsLang=en#custom-attributes) - [Account](https://help.classmanager.com/settings?hsLang=en#account) - [Release Notes](https://help.classmanager.com/release-notes?hsLang=en) - [Website](https://help.classmanager.com/website?hsLang=en) [![](https://help.classmanager.com/hs-fs/hubfs/class-manager-logo-1.png?width=262&height=40&name=class-manager-logo-1.png)](http://classmanager.io) Class Manager Help Center Copyright © 2025, Class Manager and Stage Stubs