Understanding Why a Status is Incomplete and How to Fix It
When you hover over the status, the system will highlight what components are missing.The reasons for an Incomplete status may include:
-
No students enrolled:
- If online enrollment is disabled, the class will remain incomplete until at least one student is added manually.
- With online enrollment enabled, this issue is automatically addressed as customers enrol their students themselves.
-
Lessons not setup:
- For a class to appear on the parent portal and be billable, lessons need to be set up with registers.
- Until lessons are properly configured, the class will remain incomplete.
- To address this:
- Click the class to open it, and navigate to the
Lesson Setuptab. - Make sure the lessons are created, if not go ahead and
Create.
- Click the class to open it, and navigate to the
- No active lessons:
- Inactive lesson mean you aren't teaching on the day. At least one lesson needs to be active to complete the class setup.
- To address this:
- Click the class to open it, and navigate to the
Lessonstab. - Here, make sure the lessons are toggled
Active. ClickToggle All To Activeto activate all lessons.
- Click the class to open it, and navigate to the
If you see an error message stating, 'Some classes couldn't be made active because they have timeslot conflicts' while trying to toggle the lessons active, there's no need to stress! Simply refer to our helpful guide here for more information ➡️ Timeslot Conflicts When Activating Lessons
📝 It's important to note that classes with an incomplete status cannot be billed until all components are resolved. Thus, it's essential to complete the setup of the class before moving forward with generating invoices.
Once the necessary setup steps are completed, the Incomplete status will transition to Upcoming or Active, depending on the class's scheduled dates. 👍