Keep track of your invoice and email statuses and have full visibility of if they have reached your customers and have been opened.
This great feature gives you the ability to see if your emails and invoices are reaching your customers and being opened and read.
Messages:
To see the message tracking for these, head to 'Messages' and 'View All'.
On your list of sent messages, you are already able to view their 'Open Rate' and 'Delivery Rate':
'Open Rate' is how many customers have opened your email.
'Delivery Rate' is how many customers have received your email.
To see specifics, click on the email that you want to track. At the top of the screen, you will see a 'Recipients' tab.
This will show you all of the customers that you have sent the email to and what status it is in. If it has been opened, it will show you how many times. If it has bounced, it will show you why in the logs.
Invoices:
All invoices are also trackable. When you are viewing an invoice, you will see at the bottom of the page what status it is in.
Customers:
Messages and Invoices are also trackable per customer.
Every customer has a 'Messages' tab on their profile where you will see a log of anything sent to them from Class Manager and the status it is in. Whether it is an email from the messaging feature, an invoice or a payment receipt.
Meaning of the email statuses:
Delivered
This email has been accepted by the recipient server and therefore, delivered to the customer's inbox. It has not yet been opened.
Opened
The email has been delivered and opened by the customer.
Bounced
A bounced email is an email message rejected by a recipient's mail server and returned to the original sender for many reasons (eg. recipient inbox is full, the email address is invalid, connection timeout).
Dropped
The email has previously bounced multiple times to this address so the server has stopped sending.
Complaint
The email has been marked as Spam by the recipient. Whether your customer pressed the button "This is Spam" in their inbox or an automated spam filter blocked you, we can fix this for you. Please contact our support team.
Clicked
The customer has clicked on the attachments or links within the email. This means that the email has been opened
If you wanna boost your email deliverability, discover how here.