Tracking and Monitoring Email Statuses

Stay informed about your emails and invoices with real-time tracking to ensure they reach and engage your customers.

With Class Manager, you can easily track the status of your emails and invoices, giving you full visibility into whether your messages have reached your customers and whether they have been opened.

Messages

To track your emails:

1. Click < to the right of Messages.
2. In the expanded menu click View All.

You'll see a list of your sent messages, each with its Open Rate and Delivery Rate displayed.

• Open Rate: Indicates how many customers have opened your email.
• Delivery Rate: This shows how many customers successfully received your email.

To view detailed information, click on the specific email you want to track. At the top of the screen, navigate to the Recipients tab. Here, you'll see a list of all the customers you sent the mail to, along with the status of each email. If an email was opened, you'll also see how many times it was opened. For bounced emails, the logs will show the reason for the bounce.

Invoices

You can also track the status of your invoices. When viewing an invoice, the status will be displayed on the Logs tab, letting you know whether it has been delivered or opened.

Individual Emails to Customers

Each customer profile includes a Messages tab. where you can view the status of any emails, invoices, or payment receipts sent to them from Class Manager. This feature allows you to track messages on an individual customer level, providing a clear overview of their communication history.

Email Statuses Explained

• Delivered: The email has been accepted by the recipient's server and delivered to their inbox, but has not yet been opened.
• Opened: The email was delivered and has been opened by the customer.
• Bounced: The email was rejected by the recipient's server and returned to the sender due to reasons like an invalid email address or a full inbox.
• Dropped: The email as not sent because it had previously bounced multiple times to the same address.
• Complaint: The email was marked as spam by the recipient. This could be either due to them pressing "This is Spam" or an automated filter blocking the message. If this happens, contact our support them for assistance.
• Clicked: The customer clicked on links or attachments within the email, confirming it was opened and interacted with.

Boost your email deliverability by following our tips - discover how here.