Ensuring Your Customers Receive Emails and Invoices

How to Help Customers Find Emails Sent from no-reply@app.classmanager.com

This article explains why your customers might occasionally miss receiving invoices or messages and provides tips on how to ensure your emails are successfully delivered to their inboxes. For more information on tracking your emails, see our related article here. Instructions for customers on how to whitelist your emails can also be found here.

At Class Manager, we take steps to ensure that your emails and invoices not only reach your customers' email addresses but also land in their main inboxes. However, sometimes customers might have difficulty finding these emails due to a few common reasons:

• The email address in their Class Manager account may be incorrect.
• Their inbox might be full, causing the email to bounce.
• The emails could be getting filtered into their spam or junk folder.

Troubleshooting Email Issues

If a customer is not receiving emails, here’s how you can troubleshoot:

1. Check the Email Address
   Ensure the email address on their customer account is correct.

2. Resend the Message
   If the email address is accurate, wait a few minutes and try sending the message again.
   You can do this by going to Messages > View Email, selecting the message, and clicking Clone to send it once more.

Preventing Emails from Going to Spam

A common reason for missed emails is that they end up in the spam folder. To prevent this, customers need to whitelist your emails. Here’s how:

1. Ask Customers to Check Their Spam Folder
   Request that your customers check their spam or junk inboxes for any emails sent from no-reply@app.classmanager.com.

2. Move Emails to Inbox
   If they find your messages in spam, ask them to move the emails into their primary inbox. Doing this will help ensure future emails arrive directly in their inbox.

If emails continue to be flagged as spam, customers can follow this guide for more detailed instructions on whitelisting.

The more customers that whitelist your emails, the less likely future emails will be marked as spam, reducing the risk of delivery issues.