How to make sure your customers can see and receive their emails from the no-reply@app.classmanager.com email address
This article will briefly explain why sometimes customers fail to receive your invoices and messages, and how you can help to ensure they make it. You can learn about your emails and how to track them by reading this article. Further instructions for customers to whitelist your messages and invoices can be found here.
We take every measure to ensure that your emails and invoices get not only to a customer's email address but also their main email inbox. However, occasionally a customer may have trouble finding emails due to factors outside of our control. This can happen for a few reasons:
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The email on their Class Manager account could be incorrect.
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Their inbox could be full, causing the email to 'bounce' on that attempt.
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The emails are possibly in their spam inbox.
To troubleshoot why your customer may not be able to see their emails, check their customer account details to make sure their email is correct, and try to re-send a message after a short while. You can do this via Messages > View All, by clicking onto the message and selecting 'Edit & Resend', to send again to them as desired.
Often the cause of emailing issues is due to spam. To stop your emails from going to spam, you will need to get the customers to Whitelist your emails. To do this:
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Contact the customers and ask them to check their spam inboxes for the no-reply@app.classmanager.com email address.
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If the customer moves those emails out of spam and into their inbox, then future emails from those addresses will then be received in their normal inbox. If they continue to receive communications in spam, use this guide here.
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The more your emails get whitelisted by your customers' email providers, the lower the general risk your emails will make it to spam in the future as well!
*If you have a domain address, we can set it instead of a no-reply email - contact our friendly team to book a quick call