Our system does not recognize customers' login credentials? Let's have a look what might be causing this issue.
First of all:
1. Have a look at the status of the customers profile, only active invited customers can log into your customer portal. If it's a new customer and you haven't sent them the invitation, follow the instructions mentioned in this article.
2. Check what link they are using, they should always use your customer portal link to log in to their profiles, you can copy it from your 'Dashboard' - 'My portal' section'
Make sure they were not redirected to the 'Staff Area' page which is created for staff members only.
Also make sure they are not using the Login page of app.classmanager.com, as this one is only for the account of studio owners.
3. Ask what email was used, customers should be able to log in only with the email linked to their account. You can update the customer's contact details if you go to their profile, then 'Edit' and 'Basic Information'.
4. If the customer doesn't remember their password, they can restore it by going through the 'Forgot password' option on the login page.