Messages Feature Explained

Streamline communication with email, SMS, and notices through Class Manager's messaging tools.

Effective communication is essential for managing any class-based business, and Class Manager offers a comprehensive suite of messaging features to ensure you stay connected with your customers. From emails and SMS to automated notices and templates, here's how Class Manager simplifies the process.

Emails

The email feature allows you to send personalised messages to your customers, whether you're addressing a single recipient or an entire group. You can craft your messages directly within Class Manager's user-friendly interface, attach files, and add links as needed.

It's important to note that Class Manager's email system is designed for broadcasting messages. There is no integrated inbox, so if a customer or staff member replies to your email, the reply will be redirected to the email address you provided upon registration. To learn more about sending emails in Class Manager, go here ➡️ Sending Emails in Class Manager

SMS

For quick and concise communication, the SMS feature enables you to send text messages directly to your customers' mobile phones. Whether it's a class cancelation, a reminder, or an important update, SMS ensures your messages are received promptly.

You will need to buy SMS credits in order to send text messages. Check out SMS costs here ➡️ SMS - Introduction

Messages Tracking

Once you've sent emails or SMS messages, it's important to know whether they've reached your customers. Class Manager allows you to monitor the delivery and open rates of all sent messages.

Read more about tracking messages here ➡️ Tracking and Monitoring Email Statuses

Signatures

Adding a professional touch to your emails is simple with signatures. You can create a custom signature that automatically appears at the bottom of every email sent from Class Manager. This can include your name, business logo, and contact information.

Portal Noticeboard

In addition to direct communication through email and SMS, Class Manager offers the Portal Noticeboard - a convenient way to share updates with your customers within the customer portal.

You can post important announcements, class updates, or general information on the Portal Noticeboard for all customers to see when they log into their accounts. This is a great way to reduce the number of individual messages and provide easy access to key updates.

This feature is especially useful for posting reminders about upcoming events, registration deadlines, or policy changes.

Read more about how you can post on the noticeboard here ➡️ Adding a Post on the Portal Noticeboard

Email Templates

For recurring communications, Class Manager's Email Templates feature helps you save time and maintain consistency. Instead of writing a new email from scratch, you can create templates for common messages. Additionally, all automatic emails, e.g. payment reminder emails, and trial reminder emails, can all be edited.

Using templates not only streamlines your communication process but also ensures that important details aren't overlooked when sending out regular updates. 

Read more about customising email templates here ➡️ Customise the automatic emails sent to customers

 

Class Manager's messaging features make it easy to keep in touch with your customers and manage your communications efficiently. Whether you're sending personalised emails, SMS updates, posting notices, or tracking message engagement, these tools ensure your messages are delivered effectively. Plus, with email templates and professional signatures, you can maintain a consistent brand image while saving time.

Stay organised, improve communication, and keep your customers informed with Class Manager's versatile messaging tools.